|
|
|
|
|
How much does it cost for a sample of an item?
All samples may be purchased
for the listed catalog price plus shipping.
|
|
This is my first order, what do I need to know?
A deposit of 50% will be required
up front, with the balance paid by check or by credit card before the order is shipped
|
|
How do I place an order?
Placing an order may be done over the phone at (877) 222-6206
or on our website by selecting an item and following our checkout process. However,
it is important to note a few steps that must take place with each order. First,
please make sure to send your print ready artwork to patty@dppromotions.com. Second,
please understand that all orders must receive a signed authorization via fax or
e-mail to proceed with production. We require this process so that your promotion
turns out the way you intend it too.
|
|
Is there a minimum amount to place an order?
The minimum amount to place an order is $250.
|
|
What is the lead-time for delivering an order?
The standard lead-time for most orders is about one to
two weeks, plus shipping time. For overseas production, please allow 6-12 weeks.
|
|
How long does an order take if I don’t need my logo
imprinted?
In this case, your order will ship within 48 hours, regardless
of your order quantity as long as the product is in stock.
|
|
What if I have a specific date for my order?
If the delivery schedule is critical, please call ahead
to verify our production schedule. When orders are placed, DP Promotions, Inc. offers
its best estimate of shipping date based on our current production load and capacity.
DP Promotions, Inc. is not responsible for expedited freight charges if goods ship
after this date. If your purchase order is time-sensitive, please inform your sales
representative as soon as possible.
|
|
What if I need an order processed in less than 5 days?
This may be done depending on the product and our production
schedule. There is a minimum 25% surcharge for orders requiring less than 5 days
production.
|
|
Is the catalog pricing subject to change?
Since prices fluctuate throughout the year, it is always
safe to call your sales representative to verify pricing. Prices in the catalog
is subject to change.
|
[ Back To Top 
]
|
|
|
|
What type of imprinting methods do you offer?
Depending on the product, there
are many ways to make your logo stand out. Usually a logo is placed on a promotional
product by spot screen printing, embroidery or deboss. However, we offer additional
imprinting methods such as thermal transfers, full color domes, and pad printing..
|
|
What type of imprinting method should I choose?
That all depends on the type
of product you are printing. As a general rule, printing on fabric bags or t-shirts
is perfect for spot silkscreen printing and embroidery. If the fabric on the tote
or shirt is light enough and your logo is fairly complex, you might want to consider
a thermal transfer imprint. This method is perfect for photos that need to be placed
on a tote or t-shirt. And for leather or faux leather products adding a logo deboss
can add a very professional, clean look. This presses the logo into the product,
leaving a sharp impression. Some products because of their hard material may require
a pad print. An example of this would be a hard plastic water bottle. Lastly, there
is a fairly new process to create a logo dome of your logo for bags, portfolios,
and laptop bags. This adds a clean stamped logo that can add a new level of professionalism
to your promotion. Your sales representative will be your best source for advice
on which method is best for your product.
|
|
How is spot silkscreen printing priced out?
Spot silkscreen printing is priced by every color you
place on the item. So if your logo has two colors (red & white), there will be one
charge to run the white print on the product and another charge to run the red imprint
on the product. This is called a run charge per color. However, there is another
separate charged called a set-up fee. Don’t be alarmed; set-up fees are part of
the normal costs involved in imprinting products. Basically, it is the cost for
all physical labor involved in setting up each color on the printing machine. Therefore,
if we are printing two colors (red & white), we have two set-up fees at $50. Please
note there is a discount as the quantity of the item increases. Please call (877) 222-6206
for a custom quote.
|
|
How do you price a thermal transfer logo?
Thermal transfers are different from spot screen-printing
a logo onto a product. Each logo is pressed onto the light fabric for a clean, photo
quality finish. Therefore pricing is based on the size of the logo, not by how many
colors the logo contains. Please note there is a discount as the quantity of the
item increases. Please call (877) 222-6206 for a custom quote.
|
|
How is a deboss logo priced out?
Deboss uses a metal plate to impress each logo onto the
leather or faux leather fabric. There is one charge to create the metal plate and
another for the run charge per item. Please note there is a discount as the quantity
of the item increases. Please call (877) 222-6206 for a custom quote.
|
|
How is embroidered logos priced out?
Embroidery is a great way to add elegance to your promotional
product. This method of displaying your logo allows up to fifteen colors with no
additional cost. Almost every fabric product can be embroidered. We can embroider
most custom logos. We also have stock embroidered logos available that can be personalized
to fit your needs. Please call (877) 222-6206 for more information and a custom quote.
|
|
What is a digitizing cost for embroidery?
However, it is important to note that each time a logo
is embroidered for the first time there is a digitizing cost to set-up the logo
for production. This process digitally creates your logo into a file that can be
readable to produce on an embroidery machine. Yet, this charge can be avoided if
you already have a digitized file to submit to our artists. Like all other methods,
embroidery has a separate run charge per item. This will be based on the number
of stitches it takes to reproduce your logo in an embroidered form. Please call
(877) 222-6206 for more information and a custom quote.
|
|
[ Back To Top
]
|
|
|
|
How do I send my artwork and in what format?
Please send all artwork to patty@dppromotions.com.
You may also upload it on our web site after you have selected the item you are
interested in. All submitted artwork must be in Vector format (.ai, .pdf or .eps)
with outlined fonts or 300 dpi raster art (.psd or .jpg) to desired imprint size.
|
|
What if I do not have artwork ready for print?
Sometimes artwork requires touch-ups
or recreation in order to print. For example, if you are printing a two color logo
but don’t have a Vector format image; then each color of the logo will have to be
redrawn and separated manually to print it correctly. Since this does require time,
there will be a $65 an hour alteration fee. Speak with your Sales Representative
if you think you might have to have your logo fixed-up.
|
|
[ Back To Top
]
|
|
|
|
What should I do if my products seem unacceptable?
Please inspect all goods immediately
upon arrival. If there is an error or other problem, a claim must be filed with
DP Promotions, Inc. Claims will only be accepted within 10 days of arrival. If customers
fail to give written notice within this time, the goods will be deemed acceptable,
and the customer is bound to pay for all goods.
|
|
How do I return merchandise?
Repairs and Exchanges will only
be accepted when goods are defective. For all in-stock or off-the-shelf items, a
25% restocking fee will apply. Items must be in new or unused condition, free from
imprinting or other modifications. No credit will be issued until DP Promotions,
Inc. confirms receipt of returned goods.
|
|
[ Back To Top
]
|
|
|
|
What are the terms of payment on my order?
All orders require a 50% deposit
and COD on delivery. Net 30 days may be available on approved credit only. Please
request a credit application and allow two weeks to process. If an account becomes
delinquent, all orders will be placed on credit hold and a 1.5% monthly interest
charge will be added to outstanding invoices.
|
|
What type of credit cards do you accept?
DP Promotions, Inc. accepts VISA,
MasterCard, and American Express for deposits and full payments.
|
|
[ Back To Top
]
|
|
|
|
INDEMNITY CLAUSE:
Please provide DP Promotions,
Inc. with the carrier and shipping account to use your preferred carrier.
|
|
FORCE MAJEURE CLAUSE:
DP Promotions, Inc. shall not
be held liable for delays or inability to ship orders due to unforeseen circumstances
including government quota restrictions, problems clearing Customs, labor disputes,
freight line delays, natural disasters or other Acts of God.
|
|
PHOTOGRAPHY RIGHTS WAIVER:
DP Promotions, Inc. reserves
the right to photograph customer’s promotional items and logos for promotional use,
except where specifically prohibited with prior written notice from customer. Logos
shown in this catalog are for illustrative purposes only and do not imply endorsement
of any company, entity, or organization. Products with printed logos are not offered
for sale.
|
|
GENERAL DISCLAIMER:
Due to variances in materials,
DP Promotions, Inc. cannot guarantee continuity of shade, color, size, texture,
or construction of finished goods from lot to lot. All product dimensions may vary
by up to ½” according to manufacturing tolerances. Catalog photography may not be
representative of true product colors. Prices, specifications, and product availability
are subject to change without notice. When DP Promotions, Inc. accepts a customer’s
purchase order, it constitutes an agreement based soley upon DP Promotions, Inc,
Terms and Conditions, regardless of any conditions specified on customer’s purchase
order.
|
|
[ Back To Top
]
|
|